A star pupil from day one!
From responsible backpacks made from PET recycled-bottles where children can store their meals and books, to lunch storage solutions that keep food mix-free, we have everything a child needs for the year ahead.
Get the little ones ready for the first day of school with our perfect Back to School Sets
Doesn’t last long!
Initially I thought the bag felt flimsy, especially for the price. My daughter has used the back since returning to school (9 weeks) and the popper is already coming away from the fabric so soon it won’t be of any use. Need to improve the quality!
My Citron UK
Thank you for your feedback, and we’re really sorry to hear that you’ve had this experience with the bag. Could you please email our customer support team at hello@mycitron.co.uk with more details about the problem and any images of the damage? Thank you again for bringing this to our attention.
One of the shoulder stripes broke after only 3 weeks of usage so my child cannot carry it herself. Since the bag is now unusable and I will have to purchase a new one. Emailed customer service which was unresponsive. I will definitely not buy this product again!
My Citron UK
We’re truly sorry to hear about your experience and understand your frustration. We did send a replacement to resolve the issue, and we apologise if our customer service response was delayed. Thank you for your feedback. If you have any further concerns, please reach out directly.
Quality is disappointing.
I love the design of the bag and thought it would be perfect for my child however the quality is really disappointing. The bag is very flimsy and it is already fraying inside and outside and we’ve only had it 2 weeks. I was really looking forward to receiving it but it was quite disappointing due to the quality. The price doesn’t match the quality.
My Citron UK
Thank you for your feedback. We're glad you love the design, but we're truly sorry to hear about the quality concerns. Please contact our customer service team at hello@mycitron.co.uk, and we’ll assist you further. Tank you.
Lunch bag
Purchased this for my granddaughter. There was an issue with the strap which broke when initially unpacking. We were very disappointed and the bag was returned. I am still awaiting my refund.
Lovely Lunch Bag
Really good quality, the perfect size lunch bag!